Lomi Delivery Privacy Policy
Last updated: 3 October 2026
Lomi Delivery ("Lomi", "we", "us") runs a food delivery service in Addis Ababa, Ethiopia. This policy covers the Lomi Delivery customer app, the Lomi Delivery Driver app for riders, the Lomi store app for cafés, and our website lomi.yegnarideservice.com.
1. Information we collect
Customers: name, phone number, email address, delivery addresses and location, orders, payment status and messages with riders and cafés. Card and mobile money payments are processed by Chapa. We do not store card numbers.
Riders (Lomi Delivery Driver app):
- Account and identity: name, phone number, email address, password (stored in hashed form), date of birth, gender, Telegram username, profile photo, ID type, ID number and ID photos, student details (campus, department, year of study, student ID number and photos, expected graduation year), emergency contact (name, phone number, relationship), vehicle type, delivery zone and referral code.
- Location: your precise location while you are online in the app, including when the app is closed or not in use. We record it about every 10 seconds while you are online and stop when you go offline.
- Work and payments: orders you accept and deliver, status updates, delivery photos, shift bookings, earnings, tips, cash collected, payout account details and withdrawal history.
- Messages: chat messages, photos, videos and files you send to customers, cafés or Lomi support.
- Device: a push notification token so we can send you order alerts.
Cafés and stores: business and contact details, menus, orders and payout details.
2. How we use information
- Create, verify and approve accounts, including rider applications
- Offer orders to nearby riders, show customers live delivery tracking and estimate delivery times
- Send order alerts and service notifications
- Calculate and pay rider earnings and café payouts
- Provide support, prevent fraud and keep the service safe
- Meet legal, tax and accounting obligations
3. Who can see your information
- Customers see the name, photo, phone number and live location of the rider delivering their order.
- Riders see the name, phone number and delivery location of the customer for orders they accept, and the café's details.
- Cafés see their orders and the assigned rider's name.
- Service providers who process data for us: Google Firebase (notifications and verification), Google Maps (maps and addresses), Chapa (payments), our SMS provider, Telegram (order alerts sent to cafés) and our hosting provider.
- Government authorities when Ethiopian law requires it.
We do not sell personal information and we do not use it for advertising.
4. Security
Data is sent over encrypted HTTPS connections and stored on secured servers. Only staff who need it to run the service can access it.
5. How long we keep information
We keep your information while your account is active. When you delete your account, we delete your profile, contact details, password, profile photo and ID photos. We keep records of completed orders, deliveries and payments for as long as Ethiopian tax and accounting law requires.
6. Your choices
- Location: go offline in the rider app at any time to stop location collection, or change location access in your phone settings. Riders cannot receive orders without location access.
- Notifications: turn them off in your phone settings.
- Correct your information: edit your profile in the app or contact us.
- Delete your account: in the Lomi Delivery Driver app go to Profile > Delete Account, use our deletion form at https://forms.gle/ckTx3i8vnk64gCDa7, or email support@lomidelivery.com.
7. Children
Our services are not directed to children under 13. Riders must be at least 18 years old.
8. Changes
We may update this policy. We will post the new version on this page and change the "Last updated" date.
9. Contact us
Lomi Delivery, Addis Ababa, Ethiopia
Email: support@lomidelivery.com
Phone: +251 91 285 8837